Custom CRM Development for Australian Businesses
Built around your sales process. Delivered in 3–8 weeks.
01Overview
Where this fits into your business
Salesforce costs $150+ per user per month. HubSpot locks you into pricing tiers that punish growth. And neither of them knows your industry, your workflow, or the quirks that make your business tick.
At Bocati Solutions, we build custom CRM systems from scratch, tailored to how your team actually sells, tracks, and reports. Using AI-accelerated development, we deliver working software in weeks, not the 6–12 months traditional agencies quote.
The result is a CRM your team will actually use. No workarounds. No features you'll never touch. No monthly bill that grows every time you hire someone new.
We've built custom CRMs for Australian businesses across professional services, trades, logistics, healthcare, and financial services. Every project starts with a fixed price and a clear timeline.
02What's Included
Everything your business needs
Every custom CRM we build is tailored to your exact requirements. Here's what that typically includes:
Pipeline & Lead Management
Visual sales pipeline built around your actual stages, not a generic template. Track every lead from first contact to closed deal.
Contact & Company Profiles
Rich contact records with full communication history, notes, files, and custom fields specific to your industry.
Automated Follow-ups
Never miss a follow-up again. Automated reminders, email sequences, and task assignments keep deals moving without manual intervention.
Custom Reporting & Dashboards
Dashboards that show the metrics you actually care about. Revenue forecasting, team performance, and pipeline health, in real time.
Xero & MYOB Integration
Sync quotes, invoices, and customer data directly with your accounting software. Eliminate double entry and keep records clean.
Mobile-Responsive Design
Your team can update deals and log calls from the field. Full functionality on any device, no dedicated app required.
User Roles & Permissions
Sales reps, managers, and admins each see exactly what they need. Fine-grained access control without complexity.
Email & Calendar Integration
Connect with Google Workspace or Microsoft 365. Log emails automatically and sync meetings to contact records.
API & Third-Party Integrations
Connect your CRM to any tool in your stack, POS systems, marketing platforms, industry databases, and more.
03Transparent Pricing
Fixed-price packages. No surprises.
Every project starts with a clear scope and a fixed price. No hourly billing, no scope creep, no nasty invoices.
- Contact and lead management
- Basic sales pipeline
- Email integration
- Simple reporting dashboard
- Mobile-responsive design
- 30 days post-launch support
- Everything in Basic
- Custom workflows and automation
- Xero / MYOB integration
- Advanced reporting and analytics
- Team collaboration features
- Custom fields and data structures
- User roles and permissions
- Everything in Advanced
- Multi-location support
- Complex API integrations
- Custom AI features
- Advanced security controls
- Dedicated training and onboarding
- 90 days post-launch support
04Best fit
The CRM page should own sales workflow intent.
Use this page when the buyer is comparing Salesforce, HubSpot, spreadsheets, or a custom CRM build.
Use CRM when the pipeline is the product
The strongest CRM projects replace a sales or client-management workflow that has become too specific for generic tools: custom stages, custom fields, approvals, follow-ups, reporting, and accounting integration.
Use SaaS when clients will log in and pay
If the CRM workflow is being turned into a product customers subscribe to, route the buyer to SaaS development instead. CRM is the internal operating system; SaaS is the commercial product.
Use AI agents when judgment is the bottleneck
If the hard part is reading emails, classifying enquiries, scoring leads, or drafting responses, an AI agent can sit beside the CRM rather than replacing the whole CRM.
Proof should stay practical
Until testimonials are approved, this page should lean on process clarity, ownership, integrations, and links to relevant case studies rather than unsupported outcome claims.
05Our Process
From brief to live in weeks
Discovery Call
We map your exact sales process, pain points, and must-have features. 45 minutes, no fluff.
Scope & Fixed Quote
You receive a detailed scope document with a fixed price. No hourly estimates, no surprises.
Rapid Build
AI-accelerated development with weekly demos on a live staging environment. You see real progress every week.
Test & Refine
Your team tests with real data. We iterate based on feedback, no change request fees for scope-aligned changes.
Launch & Train
Go live. Full documentation, team training, and 30+ days of post-launch support included.
06Further Reading
Guides worth reading before you decide
Pricing guides and real-world insights to help you plan your project.
Custom software, Australia-wide.
Gold Coast-based delivery for Australian businesses that need practical CRM, SaaS, and AI agent systems.
07Common Questions
Frequently asked questions
How much does custom CRM development cost in Australia?
Custom CRM development ranges from $15,000 for a basic system to $75,000+ for enterprise solutions. Most growing businesses invest $25,000–$45,000 for a fully featured CRM with automation and accounting integrations. Because we use AI to accelerate development, our pricing is significantly lower than traditional agencies for equivalent quality.
Why build a custom CRM instead of using Salesforce or HubSpot?
Off-the-shelf CRMs charge per user every month and force you to adapt your workflow to their structure. A custom CRM is built exactly around how your team works, with the fields, pipelines, and automations you actually need. For businesses with 10+ users, a custom CRM typically pays for itself within 12–18 months through eliminated subscription fees alone.
Can you integrate with Xero, MYOB, or our other tools?
Yes. We integrate with all major Australian business software. Xero and MYOB are the most common requests, but we also connect with Stripe, industry-specific databases, marketing tools, and custom APIs. Integrations eliminate double data entry and keep all your systems in sync.
How long does it take to build a custom CRM?
Most projects are delivered in 3–8 weeks. A basic CRM with contact management and pipeline takes 3–4 weeks. Advanced systems with custom automations and multiple integrations take 4–6 weeks. Enterprise solutions with complex requirements take 6–8 weeks. These timelines are 3–4x faster than traditional agencies because of our AI-assisted development process.
Do I own the code after the project?
Yes, 100%. You own all code, data, and intellectual property. There are no ongoing licensing fees, no vendor lock-in, and no ongoing costs beyond hosting. You can modify, extend, or hand the code to any developer in the future.
Get started
Tell us what is slowing you down. We will tell you what it takes.
A few lines about the problem is enough. No decks, no procurement forms.
- 1
We reply within 48 hours
A real answer from the engineer, not an auto-responder.
- 2
One scoping call
We map how your business runs today and what needs to change.
- 3
A fixed scope, price, and date
You approve everything before a line of code is written.
Prefer email? hello@bocati.com.au